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How AI Can Improve Employee Engagement

How Artificial Intelligence Can Help Increase Employee Engagement

Employee engagement is crucial to the success of your business; without engaged employees,  your business will have a tough time expanding. According to Gallup’s State of the Global Workplace report, 85% of employees are actively disengaged in their workplaces.

Artificial Intelligence

Disengaged employees are less effective at their work, and can contribute to a drop in company revenue over time. Here are some ways that Artificial Intelligence (AI) can help keep your workforce engaged and working at their full potential.

Robotic Process Automation

Robotic Process Automation, or RPA, is a great tool to remove repetitive tasks from your employees every-day routine. RPA harnesses the power of Artificial Intelligence by using digital software robots, or “bots”, to automate existing business processes.

The Artificial Intelligence aspect of the bots enables them to work with “unstructured data” without hitting snags or complications. RPA can be applied to almost every industry and can help you become more efficient and save money in the long run.

Benefits of robotic process automation

RPA has the power to increase employee engagement in a number of ways, the first being an increase in their mood. An IBM study on “The Financial Impact of a Positive Employee Experience” shows that “organizations that score in the top 25 percent on employee experience report nearly three times the return on assets compared to organization in the bottom quartile.”

Making sure that your employees are happy and engaged can prove helpful for your bottom line.

Removing repetitive tasks can also lead to an increase in creativity for your employees as they are being tasked with more challenging and thought-provoking work. Additionally, removing the monotonous work with RPA can provide more opportunities for upward mobility for workers, as more jobs now requiring a higher level of skill and insight.

Picture Courtesy: Zibtek

Professional Development & Predictive Behavior

Artificial Intelligence shows great promise for being able to help in the personal development of current employees. Using AI, companies are able to create personalized training programs for employees, which can align the material with different employees’ learning patterns and behaviors.

How AI Can Improve Employee Engagement

Using this, employers can then target the specific needs of employees, instead of having to create blanket training that can often be repetitive to many. If a training program is largely computer-based, then AI can actually serve as the instructor for the course, creating more time for other training.

AI technology has proven useful in its predictive behavior aspect and can be used in businesses to gain detailed information on why employees leave the company, enabling them to take preventive measures in the future.

ai in creating knowledge capital

Picture Courtesy: Docebo

Artificial Intelligence helps human resources develop more personalized feedback on an employee’s work, and more personal responses to any issues they might be having. This helps employees feel more valued at a company and can increase their engagement.

Employee training programs are crucial for keeping an employee engaged in their work. If an employee is confused about any part of their task, and feels unable to ask for assistance, they will be less engaged in their job.

In addition, you can use AI to help train employees on newer aspects of the company to keep furthering their development and open up new opportunities for them. AI can help identify factors that push employees to leave a company, allowing employers to address issues before an employee reaches the point of exiting.

Team Collaboration

Teamwork and collaboration are part of every business, and Artificial Intelligence can help take some of the stress and planning out of this assignment.

AI can improve team collaboration by using employee data it has gathered to recommend which employees would work best together based on several factors such as common values, work ethics, skill sets, and more. This also removes the political game of selecting certain teams and gets rid of the decision fatigue that often comes with choosing team members.

focus of AI towards knowledge workers

Picture Courtesy: Microsoft

Artificial Intelligence is also used in the scheduling of meetings for similar reasons. During collaborative events, employees schedules are often complex and overloaded, and AI helps by scheduling the meetings for you.

It takes into consideration everyone’s schedule, picks the best time for all involved, and can even suggest additional people be added to the meeting based on their skill set and expertise.

Employee engagement can suffer greatly if people are working in team environments that simply don’t fit their personality. Using AI to match people with their desired teams allows them to feel more at home and create the best possible work.

Scheduling meetings is typically one of the most aggravating aspects given the overlapping scheduling demands, but using Artificial Intelligence to handle this part can relieve the stress and reduce the time it takes.

Summary

Robotic Process Automation allows you to eliminate repetitive tasks and gives your employees more satisfying work opportunities. Artificial Intelligence can help create personalized training programs for your employees and help prevent turnover by combating it early.

Team building and scheduling can greatly benefit from AI and remove the stress and time from the process. Give any one of these artificial intelligence-based solutions a try to see increased employee engagement from your team.