Zero defect achievement – Striving towards perfection! What is TQM: Quality management is all about being proactive and concepts like total quality management and six sigma of recent origin reiterate the fact that hundred percent error free performance is possible the first time and every time. This is what is called as zero defect achievement which most of the companies at corporate level are headed for. The intention is to strive for perfection in work, the way an archer aims for the bull’s eye on a target. It is time for people to cast off their conservative and archaic business practices and think out of the box to enjoy a sustainable competitive advantage driven by quality. Zero defects seek top performance standards the first time and every time. Management scholars offer several suggestions to improve the zero defects programme: The idea of zero defects programme has to be communicated through out the organization right from the top to the bottom level including managers, supervisors and workers. This would harmonize the functions of line and staff. Prerequisites needed for the programme have to be determined and made available. The culture and climate of the firm should be conducive to accomplish the programme. Explain in simple terms about the functions to be accomplished. Design some solid system of recognition. Set up a time schedule as time lines are very important when it comes to product delivery. Spot all the bottlenecks and remove them. Training is absolutely essential– the skill set and mind set of the employees have to be attuned to the goals of the venture. Mock training and rehearsals are helpful. Standardization is the key to the success of this programme. Bench Marking: Total quality management is a process contributing towards quality and bench marking is a means to achieve high quality performance by setting some top notch industry performers as reference points or standards. It is a continuous systematic process employed by a business enterprise to develop business and working processes that integrate the best practices available in the industry. Bench marking is a crucial element in the process of quality management. Quality is one field of production, which reflects the ethical viewpoint and approach of business firms towards the society and other investors or stakeholders. Bench marking is a modus operandi used to: Identify and define customer requirements Plan and establish effective goals and objectives Develop time measures of productivity Become more competitive Determine industry’s best practice The initial step is to decide what is to be bench marked-the product, services, customers or business processes in various departments. The second phase of action is to identify and select your competitors who will set the necessary precedence. With that as reference, decide on your company’s strategies by making meaningful and valid comparisons. Judge the competitor strengths and weaknesses and compare them with that of your own to get a clear picture of your current performance levels and capabilities. This will give you a clear indication on the action plans to be developed and implemented in a phased manner by your organization. Quality management is likely to happen only when all the employees of the organization work as a team with unified principles. Quality demands deep commitment and responsibility from the members of organizations. It calls for intense training to imprint the perception of quality in the minds of...

Crucial Aspects of a Successful Training Plan Training should be aimed at improving the individual’s skill set as well mind set to gain knowledge about the work environment he will be exposed to, as well as to exhibit the right kind of attitude and behavior towards his peers and superiors. What is the need to train people? It is like molding raw clay into the desired shape and structure to suit our needs. An untrained individual, how well qualified he may be cannot fill the bill. Pros and Cons of Training: Corporate training methods include cognitive as well as behavioral type of training. But the crux of the whole thing is that the trainer must keep in mind the trainee’s present skill set or background and to train him in areas where he lacks verve. Also the pros and cons of each and every method should be analysed before training is imparted. Cognitive training is to theoretically teach trainees the concept of work and how to go about it. This is equally important as learning induces changes in behavior of individuals. Virtual Reality Training: Virtual reality training method is gaining momentum in areas of medicine, engineering and aeronautics where the trainee is exposed to situations artificially recreated for the purpose of simulation. Introduction to QuickBooks 2017 The trainee is benefited by the near perfect exposure he gets through these types of training methods. Simulations in the field of medicine are a real boon to students doing their internship and also to the surgeons performing complicated surgeries. On the job training: On the job training makes the trainees incorporate conceptual learning to be put into effective use. The experience adds value to their career and it is a good way to grow. The trainee also has to understand the significance of being trained that gives him an edge over others. Business games are popular in corporate setup where the members of a team are asked to don different roles or positions of the firm and solve a particular problem situation. This develops sound reasoning skills and instills confidence to handle crisis situations. Concept of training: The very concept of training is to make the individual tailor made for the job he is about to perform; not only the physical aspects but also psychological and social aspects have to be included in the package that will etch a comprehensive pattern in the process of management development techniques. Training improves the effectiveness and efficiency of performance, oriented towards goal setting, develops inter personal relationship and helps in the exercise of knowledge building providing room for improvement. Soft skill training: Soft skill training is a must as communication is the most important aspect that binds any organization for the purpose of delegation, clarification and development. Trainers have to be suitably trained and the common objective for both trainers and trainees would be to satisfy the objectives of the organization and work towards it. Evaluation of training gives you an idea whether your training design has been successful and the implementation satisfactory. Employee Feedback: Feedback from the employees and the ratio of performance standard achieved against the established standards sets the benchmark for the next mile of achievement to be covered. Blogging and Podcasting for Beginners Workshops, seminars, lectures, discussions aid not only the trainees but also the employers of the company to periodically refresh themselves with the ongoing changes and developments in the industry. The bottom line is, training has to bring in not only transitions but also transformations in individuals in terms of improved personality, attitude, behavior and adaptability to better their future...

Popular Recruitment Channels Personnel procurement involves recruitment, selection and placement of capable employees who act as the key players in determining the success or failure of an organization. Recruitment serves the purpose of identifying and luring prospective candidates for the actual or anticipated vacancies of the organization. Recruitment is termed “positive” in that it stimulates employees to apply for jobs in organizations to increase the “hiring ratio”, that is the number of applicants for a job.    Personnel Inventory: Recruitment is an extensive process that has to be dealt with care by companies as it is the first step for preparing personnel inventory that matches the criteria laid down in job specification and to select only those who are found suitable for the vacant positions. Selecting right people for the right job is very important as it ensures organizational stability and consistency. The sources of recruitment can be internal or external. Internal sources of recruitment comes in handy when you want people to understand and respond well to overall objectives of the organization which can be achieved by promotions, quite suitable for managers at the middle level and top level. Those already working for the organization will be quite familiar with the activities and requirements of the firm and a promotion would serve to boost their morale, thus resulting in improved performance coupled with commitment.   External sources of recruitment may be as follows: Advertising: This method is suitable when the organization plans to expand its activities across the geographical boundaries and attract talent which is spread out. The company to reach out to a larger target group can advertise its requirements through print media, radio, television, professional and technical journals. This is a popular way of recruitment as the response ratio is quite on the higher side when compared to any other source of recruitment. Employment exchanges: The unemployed personnel register their names and qualifications in the exchanges and special employment exchange sources are organized for ex-military personnel, physically handicapped and professionals in different places. It is really a matter of concern that a major percentage of youth prefer only white collar jobs and they rate other blue collar jobs and self employment opportunities a step lower. This attitude should change as there will be no permanent jobs existing in the future but only projects. Eventually people will be shifting between various projects and at the end of the day, whether they derive any satisfaction or a feeling of cherishment about their job or work will become a big question mark. Schools and colleges: These are excellent sources of external recruitment as corporate companies offer good placement opportunities to students studying in business schools and other engineering and professional institutions even before the completion of their degree and students should aim to acquire admission in reputed educational institutions as it increases the chance of confirmed placement. Popular software and engineering companies want the best talent in the industry and the benefit of hiring freshers is that they can be well trained and molded as per their job requirements. Trade unions: In firms where trade unions are effective, the management looks up to the union in their recruitment efforts. It makes possible good labor relations. Advantages of recruiting from outside the company: Employees from varied background with broad experience add value to the company The new employees can infuse fresh ideas that may prove fruitful.    Strategic Principles of recruitment: Employ the best qualified person for each job Retain the most promising ones Offer promising careers and security Provide opportunity for empowerment Be competitive with public policies Provide facilities for personal growth on skill and knowledge. Other Sources: Other sources...

Organizational Discipline – A Way of Life Organizational Discipline: Discipline is the force that prompts individuals or groups to observe rules, regulations, standards and procedures deemed necessary for an organization. Discipline is one word that instills fear in the minds of individuals. The very word sounds autocratic when uttered by your boss and creates a feeling that you are being forcibly controlled. If you do not live up to the expectations of the management, definitely you are going to get listed for disciplinary action. Why is that discipline always gets enforced to gain obedience?Why people get intimidated when subjected to disciplinary action?Why streamlining your behavior becomes so difficult some times? Have you ever given a thought on how we always try to put the blame on management for being a father figure? We have to see things from a broader perspective. When you work for somebody, it is their prerogative to develop some rules and standardize some norms which they think is suitable for the mode of operations. Policies and procedures are formulated for the effective functioning of the organization. It is your responsibility to make them satisfied with your conduct to gain trust and confidence. Organizations are real time schools where you can learn a lot about proper social behavior and develop high standards of discipline. Learning Induces Change in Behavior Learning, an ongoing process is a wonderful experience and individuals must use the opportunity to fit themselves well in the human network when they work for big corporates. The objective of discipline is “orderly behavior”. How many of you maintain a cordial relationship with your peers in the organization?Are you sure they are not talking behind your back for some unpleasant quality of yours?Are you alienating yourself from the rest of the group? Self appraisal is the best way to rank yourself against various critical factors of interpersonal relationship with your team members. Things which we have to consider that might be the causes for indiscipline and misconduct stems from psychological, social and personality oriented factors. Absenteeism Pic Source: Dominion Systems Absenteeism is one thing that no superior can withstand as it directly affects the productivity and vitality of the company. The reasons if presented are weird, he becomes more agitated. Dishonesty is not a thing to be tolerated by the management. Insubordination also causes clashes between the executives and the employees as their “egos are battered.” Carrot and Stick Policy Considering from the employees’ point of view, the carrot and stick policy of the management alone do not make them committed to the firm. Challenging tasks, sense of participation, favorable work climate etc. makes them more responsible and faithful. Immediate rewards and recognitions are more appealing than deferred benefits like pension or gratuity. The emotional aspects of the employees must not be handled in a conservative but in a flexible manner by the management. This will create a feeling of trust and openness between the two. Democracy Hard and fast rules may not solve the purpose when there is no room for any humanism or democracy. This might even be the cause for employees to work against the interests of the company. This leads to disciplinary actions which prove hectic to both the parties. The management on its part has to definitely shed its autocratic attitude and adapt to more participative style of leadership. Personnel department has to play their administrative role in acting as a link factor between the employees and their superiors. Although managers exercise the authority of punishment, it is the HR department’s duty to develop proper procedures of administration of discipline and assist the management in conducting enquiries and solicit the cooperation...

Self Motivation-Key to Managerial Success What is Self Motivation : Ability to do what needs to be done without external influence. How does your company become successful? Just because you have cutting edge technology! Surplus capital! Excellent Infrastructure! Reliable Workforce! Definitely not. A COMPETENT VALUE-DRIVEN CORPORATE MANAGER would make all the difference. Even his very presence would make the atmosphere ELECTRIC. Only some are gifted or bestowed with top managerial qualities. How! Is it an innate quality or imbibed! It is a topic worth the discussion, because it proves to be the liveliest element in the management process.     Well, when top management decides to recruit a good manger, what are the qualities they would be in favor of? Think about it, we even expect a house maid to be sincere, on time and loyal to us. When it comes to corporate dealings, the first and foremost quality desired will be “BEARING HUGE RESPONSIBILITY“. Accountability, transparency and control towards the day to day affairs of the company follow suit.   Read this resourceful article from Inlpcenter – Change Your Thinking: The Alternate Futures Self-Motivation Exercise , a unique self motivating strategy to make believe in yourself and become better problem solvers.     These managers who are also leaders serve as a ROLE MODEL for all the other employees SET STANDARDS FOR PERFORMANCE Motivate their employees Set a Brand Image for the company Be a GOOD LIAISON Problem solver Counselor and make the company special. Strategic Direction: When we talk about value, we talk about the influence that the value has on the STRATEGIC DIRECTION OF THE FIRM, which involves shaping up the character and image of the firm. A good manager EVOLVES OVER A PERIOD OF TIME. While considering the HEAVY TURN OVER TREND that has set in lately in the corporate environment, it becomes important for the top management to pick their HR lot carefully. How do you empower your trusted persons is a question that every Boss has to ask himself to retain the best talent. Good Managers stick to the firm and they contribute to the GROWTH OF THE FIRM. Training plays, of course a major part in the DEVELOPMENT OF MANAGERS but I feel that ONLY THE PERSON WHO MAKES THE BEST USE OF HIS SUBCONSCIOUS INNER DRIVE, REACHES THE TOP. Loyalty is an outdated term in this modern world and the minimum you could expect is SINCERITY. Self motivated managers easily regulate the environment and makes the climate cordial. He has to don many roles, A BRIDGE BETWEEN TOP MANAGEMENT AND EMPLOYEES MANAGE THE INTEREST(OF BOTH THE FINANCIAL INSTITUTIONS AND EMPLOYEES) FORMULATING MARKET STRATEGIES SHOULD BE A TECH-SAVVY A MAN OF EMPATHY A MAN OF BRILLIANT INTUITIONS(ESPECIALLY WHEN IT CONCERNS STOCK MARKET) EVER LEARNING VERSATILE and much more. Practice makes a man perfect is the saying. It suits the corporate business world too, provided the man is intelligent, capable and smart in taking decisions. Always a thinking person, an efficient manager would be on the look out for opportunities and resources that could benefit the firm. Every one of you who aspires to catch up with top positions in the business world must do a “THOROUGH SELF ANALYSIS” as to how agreeable you are in the likert scale of the...