India often looks at Japanese or American models to comprehend the concepts of management. In reality, Indian scriptures can be considered as treasuries of management. The Bhagavat Gita, the Vedas and the Epics highlight the true spirit of working together and the need for de-stressing the self for enhanced performance levels. The idea of NISHKAMYAM (to perform one’s own work without expecting a result) is truly said to be the highest ideology preached by Lord Krishna. What Induces Stress? A dynamic condition in which an individual is presented with an opportunity or confronted with a demand, related to what she or he desires and for which the outcome is uncertain but important, can be called a stressful situation. The consequences of stress in an organizational set up express themselves in the form of physiological, psychological or behavioral symptoms, which are harmful to the individuals who experience high levels of stress. Symptoms of stress: AnxietyDepressionIncreased job dissatisfactionAbsenteeismDecline in productivityRapid turn overHigh blood pressureHeart diseasesHead aches Stress Can be Motivating: While long term stress is harmful to the individual and organization as well, it is said that short term stress serves the purpose of task accomplishment by individuals or groups, within the stipulated time. It serves as a motivation factor rather than a causative agent of frustration. It has been proved by scientists and medical researchers that stress has a direct effect on the metabolism of a person, that causes increase in heart and breathing rates, increase in blood pressure, thus inducing heart attacks. Equally important are the behavioral and attitudinal changes that are created by stress, which cannot be overlooked. Job Satisfaction: Psychological symptoms arise due to job-related dissatisfaction, boredom, work pressure, irritability and procrastination. Sometimes forceful involvement may also lead to decreased job satisfaction. The job to be carried out can be finished at the particular time if the individual is able to give one’s best shot. But when it is performed under stress, they complete the job with dissatisfaction. When the incumbent is asked to perform a task that lacks clarity, naturally ambiguity arises in his mind followed by anxiety. Behavioral Symptoms of Stress Changes in productivity levels, absence, and rapid staff turnover are stress symptoms of behavioral nature. It might be expressed even in the form of increased smoking, consumption of alcohol etc., Say for instance, in production department, when there is a need to supply a product in a very limited time, the workers may be active initially, but the performance slows down when they get totally tired or dissatisfied with the work. Again the demand by the superior adds additional stress that reaches unmanageable levels. Similarly, people taking care of administration, banking, marketing and other office related works fall a prey to stress. How to manage stress? From an organization view point, it is believed that a limited amount of stress may work wonders in terms of performance, with stress acting as a “positive stimulus”. But even low levels of stress are likely to be perceived as undesirable from an individual’s stand point. How could be the notion of management and individuals be different on the acceptable levels of stress? It does not solve the purpose. Individuals have to understand that, they have to live up to the expectations of the management in order to enhance their credit ratings, in terms of promotion and pay. They have to understand that challenges are to be perceived as opportunities to prove their mettle. Self and situational analysis, work analysis, time management and physical well- being are some techniques that practically solve problems of stress. “De-stressing the Self” Techniques for Employees Organisations can reduce stress of the employees...

Call Centre Challenges  The emergence of numerous “call centers” in developing countries like India and China, has posed some serious threats to the employees of these concerns. The concept of call center is a new find of the modern era, where they handle volumes of business process outsourcing for the developed countries. What are the various operations carried on in a call center? They handle inbound and outbound customer care services, telemarketing services, e-mail management services, pay roll accounting, help desk and many more back end activities. Benefits of Outsourcing: It proves to be a win-win situation for both the parties; the outsourcing company benefits from cheap labor, and the company that does the job earns good pay in the form of foreign exchange. But one has to understand the nuances of the call center operations; how it can be really worked out to one’s benefit? If you have a direct link with the outsourcing company, there is no need for you to share the profit. If the job is sublet to you, then your share gets reduced down the line. And also, the pay comes in a cycle of 45 days or so. So, it becomes mandatory that you should have the wherewithal to rotate your own funds for that 45 day period time, to fulfill establishment costs, power costs, salary and other miscellaneous expenses. What is the Pressure Situation? Let’s not get into the details of how to establish a call center and the necessary infrastructure to start one. The business has created a pressure situation, as it calls for erratic work hours and disturbed eating and sleep patterns. Definitely, it affects the youth, who form the major population of call centers, psychologically and socially as well. The erratic work schedules, (they work round the clock in shifts) the intense work pressure to achieve targets eventually leads to a pressure cooker like stress situation. Their altered sleep cycle is dangerous to both their physical and mental health. It is an evident fact that more number of persons working in this industry has started complaining about their physical and mental problems like Anxiety Depression Relationship-related problems Headaches Disturbed appetite Hearing loss Changes in thyroid and adrenaline levels Loss of weight Obesity and Smoking to reduce immense tension is also witnessed. The call center business has been a flourishing business in developing nations, though recently we tend to see a lull in the market, owing to the government regulations of the developed nations. Even the economy of developed countries, has taken a huge plunge owing to the recent economic recession. Naturally, when their financial markets have become unstable, they would not want to outsource to low-cost developing countries. The BPO’s or KPO’s (business process outsourcing and knowledge process outsourcing), as they are called should not become a fad, instead, developing nations can also concentrate on indigenous business clients, that are in need of their services. Note: India is the leading country for offshore outsourcing. The offshore outsourcing industry started in India and it has been able to grow the IT and BPO export sector to $47 billion and capture more than half the offshore outsourcing...

VEDIC MANAGEMENT AND LEADERSHIP INDIAN MANAGEMENT AND VEDIC LEADERSHIP From time immemorial, vedic scriptures and Upanishads have inspired people to acquire knowledge and wisdom about management principles and practices. Great spiritual leaders like Adisankara believed to be the reincarnation of Lord Shiva, Shri Krishna, the reincarnation of Lord Mahavishnu ,Lord Buddha, Shri Ramakrishna Paramahamsa have  spoken of the infinite realities of life . The Philosophy of Unlearning: It is really amazing to know that these teachings though popular for their philosophical perspective also are a source of inspiration for management philosophy. These scriptures are excellent guides for attaining focus and help us to unlearn old school of thought and rejuvenate us with proper perspective and approach. Inspiration from Bhagavat Gita: Most of us would have heard about this quote from the Bhagavat Gita- “Do your duty without expectations”- “The fruits of which will be reaped automatically.” I used to wonder if this is possible, but all business men and entrepreneurs will definitely go by this since it proves to be the highest business philosophy too. Businesses thrive when done with a perfect vision , backed up by strong policies and ethical procedures. Adisankara: Adhi sankara has already paved the way for “Equality among the masses” when he realized and reiterated that people cannot be and should not be discriminated based on their caste and creed. His life span was very short-he was hardly 32 years when he left this world, but his preachings are there to stay forever. He was definitely a natural leader in presenting his views with clarity that serve as an eternal guide for mankind. Lord Krishna – A Magnificient Leader: Leaders ought to be natural and inspire people to follow them willingly. Lord Krishna was such a magnificient leader of Dwabara yuga who was a mentor for the Pancha pandavas and Gauravas too. The sad part of the story was Gauravas were not willing or not wise enough to utilise the services of Lord Krishna. We miss many viable business opportunities by oversight like Duryodana, the leader of Gauravas- he was a great warrior but not a good listener. “To be heard, you have to first listen,” I think this is the first step in the process of management Progress is impossible without change and those who are not willing to change cannot change anything. How true these words of George Bernardshaw are! Leaders of next century need to have better adaptive capabilities, cross-functional expertise, a positive attitude towards unlearning and re learning and also develop leadership of various levels of organization. What do Vedic Scriptures say? Coming back to vedic scriptures, they direct the mankind towards purifying the mind so that it becomes the hot seat of infinite energy leading to higher levels of strategic thinking and performance. The problem with us is that we always tend to correlate spirituality with renunciation of worldly life- It is not that; making the energy chakras inside our body live and active is the saarams ( essence) taking us to a heightened level in terms of thinking and action. To be a good leader your health should be fine in three key areas 1. Mental health Intelligence and creativity at its best Increased self-actualisation and self-confidence Greater ability to focus Higher levels of moral judgement Reduced anxiety and depression 2. Physical health Reduced need (or no need) for seeing the doctor for treatment Decreased risk factor for disease Reduction of high blood pressure Decreased alcohol consumption and drug abuse Stress reduction Prevention of ageing and increased longevity Note: It has been scientifically proved that by reciting GAYATHRI MANTRA and performing Sandhya vandanam, which is a natural yoga or pranayama method, your life...