6 Things a Manager Can Learn From MS Dhoni Leading from the front Staying cool Sharing the due credit with fellow-men Encouraging team members to make them better performers Staying Grounded Resource Utilization No, this article is certainly not about our Indian Cricket team’s captain; but he has a lot to offer to prove my point. Yes, I was contemplating about the various leaders- both in the political and economic sectors and how their attitude and perspective has a direct effect on the followers or sub-ordinates. I thought it would be good to start from M.S.Dhoni, the all powerful leader in his own way standing tall and cool. Don’t miss this powerpoint: The powerpoint given here depicts the different leadership styles pertaining to an organization – be it business, service, non-profit or educational. The motive may differ for each of the listed organizations above but all have to function effectively to reach that ulterior motive. There can’t be a second thought or opinion on this and how the emotional quotient of a leader impacts employee motivation and engagement is something phenomenal. It is directly evident from the functioning style of the employees and their attitude even when you just enter an organization. The impact of leadership styles on employee motivation and performance from Shyama Shankar My Bad Encounter: Recently I had been to a dermatologist for a consultation and even before I could inquire about the doctor’s availability, the girl at the front desk was very particular to know if I would be willing to pay three hundred bucks. I was taken aback to know that the fee was two hundred bucks for visiting during regular hours and three hundred for late hours (It was a sunday and late hours meant visiting the doctor after 12 noon). The hundred rupees did not matter to me at all  but the way in which the man has trained his staff to put the patients into an uneasy position made me think – “Where service has to be the motto of his profession, money has REWRITTEN the ETIQUETTES in it own cruel way.” Matched Leadership: How to Use Leadership Styles Effectively Leadership style is one of the most debated topics in management which has influenced a great number of managers and employees. Leadership style extensively influences employee’s commitment and dedication. A participative and democratic kind of leader creates a positive work atmosphere, a coercive leader creates an unbalanced  and negative atmosphere; nevertheless all kinds of leaders create a serious impact whether negative or positive. Transformational leaders provide a vision and a sense of mission, inspire pride, and gain respect and trust through charisma, as opposed to a simple exchange and agreement,(Bass et al.1990) whereas Transactional leaders communicate with their subordinates to explain how a task must be done and let them know that there will be rewards for a job done well (Avolio et al.1991). Laissez-faire leadership is a passive kind of leadership style, seen as not caring about other’s issues. There is no relationship exchange between the leader and the followers. It represents a non-transactional kind of leadership style in which necessary decisions are not made, actions are delayed, leadership responsibilities ignored, and authority unused. Now it is time to enjoy some funny quotes on Leadership: Only one man in a thousand is a leader of men — the other 999 follow women. Groucho Marx First rule of leadership: everything is your fault. A Bug’s Life The problem with being a leader is that you’re never sure if you’re being followed or chased. Claire A. Murray The key to being a good manager is keeping the people who hate me away from those who are still...

Growth Strategies In Business What are Growth Strategies? The means by which an organization plans to achieve its objective to grow in volume and turnover. The dynamic business environment calls for periodical changes in the business definitions, in terms of customer groups, customer functions and alternative technologies to broaden their scope for expansion. Growth can never be achieved by a business enterprise, if there is no proper planning for diversification of its business activities across a broad spectrum. Expansion strategies are followed when an organization aims at high growth, by improving its overall performance.     A Small Note on Data Science and Analytics Data analytics help companies improve operational efficiency, drive new revenue and gain competitive advantages. To leverage this technology, companies need to understand the core of their data and determine the outputs that they are looking for. In fact, data-driven companies that utilize Business Analytics achieve a competitive advantage. The companies can improve their strategies by keeping in mind the customer focus. Big data analytics efficiently helps operations to become more effective. Expansion Strategy: Expansion strategies have a profound impact on the internal configuration as well as internal functioning of an organization. The business firms bear the risk of moving in an entirely new direction, where there is an equal chance for failure as that of success. If only a manufacturer plans to diversify or expand in a field that complements his present business activity, does it make any sense. What is the fun in venturing into a business activity about which you have no knowledge or scope? Expansion through concentration: This involves investment of resources in a product line for an identified market with the help of proven technology. A firm may attempt to intensify its focus on existing markets through market penetration strategies. Or new users may be targeted for existing products or alternatively it may introduce new products in existing markets by concentrating on product development. Concentration policy relies on the principle of “A known devil is far better than an unknown angel.” It is a very difficult task for firms to capture new markets or to gain acceptance for new products in existing markets. Expansion through integration: A company attempts to widen the scope of its business activities in such a manner that it results in serving the same set of customers. The alternative technology dimension of the business definition undergoes a radical change. Firms try to move up or down in the value chain to meet the demands of the customers by integrating adjacent activities. Expansion through co-operation: It may include mergers, takeovers, joint ventures and strategic alliances. Two firms try to combine their resources, capabilities and core competencies to pursue mutual interests to develop, manufacture or distribute goods and services. Expansion through internationalization: International strategies are formulated in the wake of globalization where most of the developing countries have liberalized their economic policies facilitating foreign direct investments, generating foreign exchange. Many multinational and transnational companies are setting up their operations in developing countries to factorise the economies of scale and to enjoy the advantages of cheap labor and availability of resources. Stability Strategy: Many firms go for stability strategies that are devoid of any risks. They are quite contented with the modest profit gained from the present business activity and try to maintain the same level of performance, until and unless there is a pressure from the market in the form of competition. Only few firms have that adventurous attitude to take risks in order to have a sustainable competitive...

Organizational Discipline – A Way of Life Organizational Discipline: Discipline is the force that prompts individuals or groups to observe rules, regulations, standards and procedures deemed necessary for an organization. Discipline is one word that instills fear in the minds of individuals. The very word sounds autocratic when uttered by your boss and creates a feeling that you are being forcibly controlled. If you do not live up to the expectations of the management, definitely you are going to get listed for disciplinary action. Why is that discipline always gets enforced to gain obedience?Why people get intimidated when subjected to disciplinary action?Why streamlining your behavior becomes so difficult some times? Have you ever given a thought on how we always try to put the blame on management for being a father figure? We have to see things from a broader perspective. When you work for somebody, it is their prerogative to develop some rules and standardize some norms which they think is suitable for the mode of operations. Policies and procedures are formulated for the effective functioning of the organization. It is your responsibility to make them satisfied with your conduct to gain trust and confidence. Organizations are real time schools where you can learn a lot about proper social behavior and develop high standards of discipline. Learning Induces Change in Behavior Learning, an ongoing process is a wonderful experience and individuals must use the opportunity to fit themselves well in the human network when they work for big corporates. The objective of discipline is “orderly behavior”. How many of you maintain a cordial relationship with your peers in the organization?Are you sure they are not talking behind your back for some unpleasant quality of yours?Are you alienating yourself from the rest of the group? Self appraisal is the best way to rank yourself against various critical factors of interpersonal relationship with your team members. Things which we have to consider that might be the causes for indiscipline and misconduct stems from psychological, social and personality oriented factors. Absenteeism Pic Source: Dominion Systems Absenteeism is one thing that no superior can withstand as it directly affects the productivity and vitality of the company. The reasons if presented are weird, he becomes more agitated. Dishonesty is not a thing to be tolerated by the management. Insubordination also causes clashes between the executives and the employees as their “egos are battered.” Carrot and Stick Policy Considering from the employees’ point of view, the carrot and stick policy of the management alone do not make them committed to the firm. Challenging tasks, sense of participation, favorable work climate etc. makes them more responsible and faithful. Immediate rewards and recognitions are more appealing than deferred benefits like pension or gratuity. The emotional aspects of the employees must not be handled in a conservative but in a flexible manner by the management. This will create a feeling of trust and openness between the two. Democracy Hard and fast rules may not solve the purpose when there is no room for any humanism or democracy. This might even be the cause for employees to work against the interests of the company. This leads to disciplinary actions which prove hectic to both the parties. The management on its part has to definitely shed its autocratic attitude and adapt to more participative style of leadership. Personnel department has to play their administrative role in acting as a link factor between the employees and their superiors. Although managers exercise the authority of punishment, it is the HR department’s duty to develop proper procedures of administration of discipline and assist the management in conducting enquiries and solicit the cooperation...

Employee Morale – Role and Effect What is Morale? Morale is a word that conveys different meaning to different people. It might imply the following meanings: 1. Mental Attitude or Mind set from a psychologist’s perspective 2. A feeling of togetherness from an individual’s point of view 3. Group consent in terms of a business environment etc. Morale can be defined as ” an attitude of mind which conditions how well or how badly duties are performed”- W.H.Walley It can also be defined as ” the collective attitudes of workers towards one another, the employer, the management, or their work”-J.C.Denyen Morale is ” the capacity of group of people to pull together persistently and consistently in pursuit of a common purpose”-Dr.Deighton Morale is thus the undercurrent in an organisation that determines the performance levels of the employees as it dictates employees’ enthusiasm, voluntary conformance with regulations and orders and willingness to co-operate with fellow workers to accomplish the enterprise objectives. Poor morale is evident from in-subordination, discouragement and dislike of job, company and associates. Nature of Morale What it is? : Emotional by nature , a state of well- being and an attitude of mind. What it does? : Directly related to quality of work, enthusiasm, motivation, productivity, discipline, co-operation and initiative. Where it resides? : In the minds, attitudes and emotions of employees as individuals and as groups. Whom  it affects? : Employees and executives during their interaction and ultimately the customers and the community. What it affects?: Willingness to work and placing the enterprise objective behind self interest. To summarise, the ill effects of Bad Morale would be Reduced productivityIncreased absenteeismAntagonism towards managementToo much of complaints and grievancesIncreased employee turn-overFriction between employeesAlcoholismAccidentsIncreased lethargy In contrary High Morale leads to Willing co-operation towards enterprise objectivesLoyalty to the managementGood behaviour in conformance with the rules and regulationsStrong and coherent groups leading to organisational staminaPrioritising jobs and placing self interest behind organisational objectivesIncreased sense of participationPride in organisation Picture Courtesy: extramadness.com Ways to Improve Employee Morale From the workers’ point of view: Fair compensation and bonusSatisfactory working conditions conforming to safety and securityTreated with dignityEfficient and amiable leadershipScope for expressing their views for improvementAcceptable working hoursEnsuring economic security From the management’s view point Co-operation from the employeesStability of tenureIncreased productivityLow cost per unitLoyalty of the workers Is it possible to measure Employee Morale? Level of productivity: When the morale is low due to different reasons, higher is the chance of absenteeism, accidents and grievances since the employees try to overlook their responsibilities towards the organisation. Therefore it is the responsibility of the management to settle and score issues relating to employees or unions then and there to avoid those issues blowing out of proportion. Morale Surveys These are generally conducted by individual organisations to find out if the employees are satisfied with their job and task and how they feel about it. This is considered to be a fairly important measure to gauge the kind of relationship the employees have with the management. Surveys also indicate whether the channel of communication is open between the superiors and sub-ordinates and serves as an emotional release for the workers to express their real feelings. Types of Morale Surveys: Objective Surveys: Objective type of questions are given to the employees for answering but the flaw is that, the management representative writes the answers and this does not give a chance for the workers to express their feelings. Descriptive Surveys: Here the employees write their answers to queries asked which  are more descriptive in nature and reflects the actual feelings of each individual. Projective Surveys: Sometimes psychological tests are conducted to bring out the hidden feelings from tight lipped employees or who fear the management. The management must be aware of the following morale...

Synergy in Management Synergy: The interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual effects. Synergy is the latest BUZZ WORD in the corporate business world. Synergy is the sum total of individual resources that which creates an enhanced effect greater than that of the sum total. Shall I simply say “1+1>2”! It is really amazing how much you can accomplish when it doesn’t matter who gets the credit. Teamwork divides the task and doubles the success. Unity is Strength: Synergy unites the people of an organization as a team and it serves like “BLINKERS FOR HORSES” to reach the goal of the firm without any conflicts amongst the team members. It is a managerial science and the role of top management in synergizing the employees plays a vital role in the success of the organization. As the old saying goes “Unity is Strength” and the new world aspires “Sky is the Limit”. By integrating the team members, having a smooth relationship with labor unions and management staff, a firm can achieve its overall objectives and mission in a very short span of time. Cordial Industrial Relation paves the way for the functioning of the firm without a hitch. Developing Systems for all core areas: The top management has to create “SYSTEMS” for all the core areas; Policies, procedures, rules and regulations, norms etc.,shall serve the common purpose of controlling and guiding all the employees of a firm creating a perfect ambience for efficient performance. The general managers should be the pillars of a firm who shoulder the responsibility of implementing these systems in an objective manner and not in a subjective manner. Scope: Synergy also has its scope outside the organization. The managers should be able to connect themselves with customers, banks, trade associations and also the government with ease. The weather of your firm depends on the psychology of your persona and the collective efforts of your team. If you want your firm to be SUCCESSFUL and UNIQUE, you have to POOL ALL YOUR RESOURCES, be it human, physical, financial or intangible. The competitiveness enjoyed by your firm to capture and win the market marks your strength; the limitations or restrictions that mar the growth of your firm can be overcome by the SYNERGISTIC BOOSTER that you administer into the minds of your employees. Integration is the key word that leads to DISTINCTIVE COMPETENCE, a strength that cannot be copied by other organizations which helps you to make your organization more productive and...